FAQs

Answer: Please pay us by Internet banking and please make sure that you use the reference number otherwise we will not be able to recognise your payment.

Answer: Pay your rent 3 working days prior to the lease anniversary date/day. Ensure this works with your pay day cycle.

Answer: Yes. The report must be signed and returned to our office by post, email or hand delivered within 7 days from key collection date.

Answer: You must inform us in writing as well as make full payment of the replacement set and any other fees involved, such as delivery fees from locksmiths or strata agent and our administration fee for this is $55.00

Answer: In this case, you are liable for the cost of any service call charges levied by the tradespeople.

Answer: We will contact you one month prior to your lease expiry date to renew your lease.

Answer: Should you wish to stay at the property, you will be required to renew the lease prior to the lease expiry date.

Answer: If you do not pay rent on time regularly, then we will not renew the lease. Therefore, you will be required to vacate the property..

Answer: We highly recommend that you attend the final inspection to avoid any dispute with your agent.

Answer: We aim to lodge your bond refund with Fair trading within 7 working days after final inspection.

Answer: Fair Trading take between 5 & 7 working days after bond lodgement and it will be paid to your bank account.