FAQs

When You Move In

How do I pay you rent?
Answer: Please pay us by Internet banking and please make sure that you use the reference number otherwise we will not be able to recognise your payment.
Rental Payment: How can I make sure I’m never in arrears?
Answer: Pay your rent 3 working days prior to the lease anniversary date/day. Ensure this works with your pay day cycle.
Do I need to complete the Incoming Condition Report?
Answer: Yes. The report must be signed and returned to our office by post, email or hand delivered within 7 days from key collection date.

During Your Tenancy

What if I lose the set of keys or swipe cards provided at the beginning of the tenancy?
Answer: You must inform us in writing as well as make full payment of the replacement set and any other fees involved, such as delivery fees from locksmiths or strata agent and our administration fee for this is $55.00
What if I requested repairs and found out that there was no repair required by the tradespeople?
Answer: In this case, you are liable for the cost of any service call charges levied by the tradespeople.

Lease Renewal

How do I renew my lease?
Answer: We will contact you one month prior to your lease expiry date to renew your lease.
Do I need to renew the lease?
Answer: Should you wish to stay at the property, you will be required to renew the lease prior to the lease expiry date.
What if I do not pay rent on time?
Answer: If you do not pay rent on time regularly, then we will not renew the lease. Therefore, you will be required to vacate the property..

When You Move Out

Final Inspection: Do I need to attend the final inspection?
Answer: We highly recommend that you attend the final inspection to avoid any dispute with your agent.
Bond Lodgement: How soon will you lodge my bond claim?
Answer: We aim to lodge your bond refund with Fair trading within 7 working days after final inspection.
Bond Refund: How long will it take to get my bond back?
Answer: Fair Trading take between 5 & 7 working days after bond lodgement and it will be paid to your bank account.

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